The Ticket That Saw the Outage Coming

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The morning the system went down, the plant did everything right. The named person called manual mode, the binder came off the shelf, the paper logs started flowing, and by the end of the day the system was whole again. The plan worked. But here is the part nobody talks about: the outage did not arrive unannounced. It had been knocking for three days. On Tuesday, one operator could not log in. On Wednesday, two more reported the same thing, and a supervisor said the screens were slow. On Thursday, a scanner timed out at receiving, a label printer failed at shipping, and somebody filed a ticket that just said "Plex is slow." Each ticket was small. Each one got a P3 and a workaround. Nobody connected them, because nobody was looking at the queue as a whole. Your ticket queue is not just a list of problems to fix. It is the only sensor you have that watches the system all day, every day, from every workstation in the plant. Triaged one ticket at a time, it tells you what...

Help Us Secure Our World this Cybersecurity Awareness Month



October is Cybersecurity Awareness Month, an international initiative that educates everyone about online safety and empowers individuals and businesses to protect their data from cybercrime. 

Even amidst large-scale data breaches and cyberattacks, Cybersecurity Awareness Month reminds everyone that there are simple, effective ways to keep yourself safe online, protect your personal data, and ultimately help secure our world. 

@themerlanos  we are  proud to be a Champion and support this online safety and education initiative this October. 

 The theme of Cybersecurity Awareness Month is Secure Our World! This initiative reminds us that there are simple actions we can take every day to protect ourselves, our families, and businesses from online threats. 

 Cybersecurity Awareness Month focuses on the top four ways to stay safe online: 

 1. Use strong passwords and a password manager 

 2. Turn on multifactor authentication 

 4. Recognize and report phishing 

 4. Update software 

 Cybersecurity Awareness Month is led by the Cybersecurity and Infrastructure Agency (CISA) and the National Cybersecurity Alliance. For more information about ways to keep you and your family safe online visit:

https://www.cisa.gov/cybersecurity-awareness-month 

https://staysafeonline.org/cybersecurity-awareness-month

Cybersecurity Awareness Month Champion Organizations - National Cybersecurity Alliance (staysafeonline.org)

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