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Showing posts with the label Employee Insights

Ticket Triage for Plex ERP: How Small BA Teams Decide What Gets Fixed First

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It is 7:40 am on a Monday morning and your inbox already has four Plex problems in it. A supervisor at one plant cannot print labels. An accountant at another company cannot close last month's books. Somebody - you are not sure who - reports that "Plex is slow." And a text message from a plant manager says a workcenter stopped recording production two hours ago. Four tickets. One of you. Which one do you touch first? If your answer is "whichever one I saw first" or "whoever is loudest," you do not have a support process - you have a reaction process. The fix is an old idea borrowed from emergency medicine: triage . This article covers what ticket triage is, why it pays for itself in a Plex ERP environment, the five-step pass I recommend for every incoming ticket, and the specific challenges that hit small Plex business analysts who support more than one company, in more than one location, at the same time. Listen to the podcast version of this post:...
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The Power of Employee Insights

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  Employee suggestions are crucial in manufacturing as they can unveil cost-saving opportunities and continuous improvement ideas. By empowering employees to share their thoughts, companies tap into a reservoir of potential innovations, ultimately driving growth and profitability. Here are some notable examples of how employee suggestions have had a transformative impact on companies: Amazon Web Services (AWS) : The inception of AWS came from an engineer's suggestion to offer Amazon's internal computing infrastructure as a service to external customers. This idea blossomed into one of Amazon's most profitable sectors. Toyota's Kaizen Philosophy : A hallmark of Toyota's operational excellence, Kaizen promotes continuous improvement through employee feedback. By encouraging workers to identify processes for enhancement, Toyota has successfully reduced waste, improved quality, and increased efficiency. Ford's Employee Involvement Program : This initiative invites e...
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