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Showing posts from February, 2024

Ticket Triage for Plex ERP: How Small BA Teams Decide What Gets Fixed First

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It is 7:40 am on a Monday morning and your inbox already has four Plex problems in it. A supervisor at one plant cannot print labels. An accountant at another company cannot close last month's books. Somebody - you are not sure who - reports that "Plex is slow." And a text message from a plant manager says a workcenter stopped recording production two hours ago. Four tickets. One of you. Which one do you touch first? If your answer is "whichever one I saw first" or "whoever is loudest," you do not have a support process - you have a reaction process. The fix is an old idea borrowed from emergency medicine: triage . This article covers what ticket triage is, why it pays for itself in a Plex ERP environment, the five-step pass I recommend for every incoming ticket, and the specific challenges that hit small Plex business analysts who support more than one company, in more than one location, at the same time. Listen to the podcast version of this post:...
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IAM Superpowers: Safeguarding ERP Systems through Identity Governance

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Uncover the supercharged capabilities of IAM in maintaining robust user governance within ERP environments. Lets learn about how IAM acts as the guardian of access rights. The Crucial Role of Identity and Access Management (IAM) in Onboarding and Offboarding users/ In today’s interconnected digital landscape, managing user identities and their access to critical systems is paramount. Identity and Access Management (IAM) serves as the gatekeeper, ensuring that the right individuals have the right permissions at the right time. Let’s explore how IAM plays a pivotal role in secure and efficient onboarding and offboarding processes within organizations. 1. Onboarding: Setting the Foundation What Is Onboarding? Onboarding refers to the process of integrating new employees into an organization. It involves creating their digital identities, granting access to necessary resources, and ensuring a smooth transition into their roles. IAM’s Contribution: Automated Provisioning: IAM solutions auto...
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