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Showing posts from February, 2024

The Ticket That Saw the Outage Coming

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The morning the system went down, the plant did everything right. The named person called manual mode, the binder came off the shelf, the paper logs started flowing, and by the end of the day the system was whole again. The plan worked. But here is the part nobody talks about: the outage did not arrive unannounced. It had been knocking for three days. On Tuesday, one operator could not log in. On Wednesday, two more reported the same thing, and a supervisor said the screens were slow. On Thursday, a scanner timed out at receiving, a label printer failed at shipping, and somebody filed a ticket that just said "Plex is slow." Each ticket was small. Each one got a P3 and a workaround. Nobody connected them, because nobody was looking at the queue as a whole. Your ticket queue is not just a list of problems to fix. It is the only sensor you have that watches the system all day, every day, from every workstation in the plant. Triaged one ticket at a time, it tells you what...
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IAM Superpowers: Safeguarding ERP Systems through Identity Governance

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Uncover the supercharged capabilities of IAM in maintaining robust user governance within ERP environments. Lets learn about how IAM acts as the guardian of access rights. The Crucial Role of Identity and Access Management (IAM) in Onboarding and Offboarding users/ In today’s interconnected digital landscape, managing user identities and their access to critical systems is paramount. Identity and Access Management (IAM) serves as the gatekeeper, ensuring that the right individuals have the right permissions at the right time. Let’s explore how IAM plays a pivotal role in secure and efficient onboarding and offboarding processes within organizations. 1. Onboarding: Setting the Foundation What Is Onboarding? Onboarding refers to the process of integrating new employees into an organization. It involves creating their digital identities, granting access to necessary resources, and ensuring a smooth transition into their roles. IAM’s Contribution: Automated Provisioning: IAM solutions auto...
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