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Showing posts with the label Quality Alerts

Ticket Triage for Plex ERP: How Small BA Teams Decide What Gets Fixed First

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It is 7:40 am on a Monday morning and your inbox already has four Plex problems in it. A supervisor at one plant cannot print labels. An accountant at another company cannot close last month's books. Somebody - you are not sure who - reports that "Plex is slow." And a text message from a plant manager says a workcenter stopped recording production two hours ago. Four tickets. One of you. Which one do you touch first? If your answer is "whichever one I saw first" or "whoever is loudest," you do not have a support process - you have a reaction process. The fix is an old idea borrowed from emergency medicine: triage . This article covers what ticket triage is, why it pays for itself in a Plex ERP environment, the five-step pass I recommend for every incoming ticket, and the specific challenges that hit small Plex business analysts who support more than one company, in more than one location, at the same time. Listen to the podcast version of this post:...
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Stopping Defects at the Source: The Business Case and Setup for Quality Alerts in Plex ERP

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In modern manufacturing, catching a quality issue on the shop floor a few hours too late can mean the difference between a profitable run and thousands of dollars in scrapped material. When operators are moving fast, they need immediate, visual, and contextual warnings about part vulnerabilities. That is where Plex ERP Quality Alerts come into play. Below, we’ll explore the business value of leveraging this feature and provide a step-by-step guide to resolving common setup issues—including how to get visual quality alerts directly onto your operator checksheets. The Business Case for Plex Quality Alerts Why should manufacturing leaders care about optimizing Quality Alerts in Plex? It comes down to shifting your quality strategy from reactive firefighting to proactive prevention . Drastic Scrap Reduction: By instantly notifying operators of recent rejections or live deviations, you stop a bad run before it consumes expensive raw materials. Minimized Escapes and RMAs: Quality alerts ...
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