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Showing posts from July, 2024

The Ticket That Saw the Outage Coming

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The morning the system went down, the plant did everything right. The named person called manual mode, the binder came off the shelf, the paper logs started flowing, and by the end of the day the system was whole again. The plan worked. But here is the part nobody talks about: the outage did not arrive unannounced. It had been knocking for three days. On Tuesday, one operator could not log in. On Wednesday, two more reported the same thing, and a supervisor said the screens were slow. On Thursday, a scanner timed out at receiving, a label printer failed at shipping, and somebody filed a ticket that just said "Plex is slow." Each ticket was small. Each one got a P3 and a workaround. Nobody connected them, because nobody was looking at the queue as a whole. Your ticket queue is not just a list of problems to fix. It is the only sensor you have that watches the system all day, every day, from every workstation in the plant. Triaged one ticket at a time, it tells you what...
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Remember, cybersecurity isn’t a burden—it’s an investment in our collective safety.

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Since 2004, the President of the United States and Congress have designated October as Cybersecurity Awareness Month. This annual event brings together public and private sectors to raise awareness about the importance of cybersecurity. Over the years, it has evolved into a collaborative effort to enhance cybersecurity awareness, encourage risk reduction, and discuss cyber threats on a national and global scale. Theme: Secure Our World Starting in 2023, the theme for all future Cybersecurity Awareness Months is “Secure Our World.” This theme emphasizes the need for daily actions to reduce risks when online and connected to devices. Whether at home, work, or school, we can all contribute to a safer digital world by following these simple steps: Recognize & Report Phishing: Be cautious of unsolicited messages asking for personal information. Avoid sharing sensitive details with unknown sources and promptly report phishing attempts. Use Strong Passwords: Create long, random, unique ...
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