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Showing posts from July, 2024

Ticket Triage for Plex ERP: How Small BA Teams Decide What Gets Fixed First

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It is 7:40 am on a Monday morning and your inbox already has four Plex problems in it. A supervisor at one plant cannot print labels. An accountant at another company cannot close last month's books. Somebody - you are not sure who - reports that "Plex is slow." And a text message from a plant manager says a workcenter stopped recording production two hours ago. Four tickets. One of you. Which one do you touch first? If your answer is "whichever one I saw first" or "whoever is loudest," you do not have a support process - you have a reaction process. The fix is an old idea borrowed from emergency medicine: triage . This article covers what ticket triage is, why it pays for itself in a Plex ERP environment, the five-step pass I recommend for every incoming ticket, and the specific challenges that hit small Plex business analysts who support more than one company, in more than one location, at the same time. Listen to the podcast version of this post:...
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Remember, cybersecurity isn’t a burden—it’s an investment in our collective safety.

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Since 2004, the President of the United States and Congress have designated October as Cybersecurity Awareness Month. This annual event brings together public and private sectors to raise awareness about the importance of cybersecurity. Over the years, it has evolved into a collaborative effort to enhance cybersecurity awareness, encourage risk reduction, and discuss cyber threats on a national and global scale. Theme: Secure Our World Starting in 2023, the theme for all future Cybersecurity Awareness Months is “Secure Our World.” This theme emphasizes the need for daily actions to reduce risks when online and connected to devices. Whether at home, work, or school, we can all contribute to a safer digital world by following these simple steps: Recognize & Report Phishing: Be cautious of unsolicited messages asking for personal information. Avoid sharing sensitive details with unknown sources and promptly report phishing attempts. Use Strong Passwords: Create long, random, unique ...
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