Posts

Showing posts with the label Innovation

How Plex Shipping Auto-Notifications Improve Customer Communication

Image
  In manufacturing, communication doesn’t stop when an order is entered or production is complete. Customers want to know when their order ships, what was sent, and when to expect delivery. Plex UX shipping auto-notification helps close that gap by automatically sending shipment-related emails, improving speed, accuracy, and trust in customer communication. Why shipping communication matters Shipping updates are often one of the most visible touchpoints in the customer relationship. When notifications are delayed, missing, or handled manually, customers may call or email for status updates, which adds workload for customer service and shipping teams. Automated notifications reduce that friction by keeping customers informed at the right time with less internal effort. ​ What Plex UX adds Plex UX expands email-driven workflows in ways that make automated communication more useful and more flexible. Plex UX supports customization of subject lines and email bodies, scheduled delivery ...
Read more

Unleashing Innovation: The Power of Fresh Perspectives in Problem Solving & Lean Manufacturing

Image
  "Here's to the crazy ones, the misfits, the rebels, the troublemakers, the round pegs in the square holes… The ones who see things differently." - Steve Jobs This iconic quote from Steve Jobs isn't just about rebellion; it's a powerful call to action for anyone looking to innovate, solve complex problems, and drive continuous improvement. In today's rapidly evolving world, the ability to "think different" is not a luxury, but a necessity, especially when it comes to problem-solving and the principles of Lean Manufacturing. The Lean Imperative: Eliminating Waste, Embracing New Views Lean Manufacturing, at its core, is about eliminating waste (muda) and creating maximum value for the customer. But how do you identify waste that's become invisible due to routine? How do you optimize processes that everyone assumes are already "good enough"? This is where a fresh perspective becomes your most potent tool. Taiichi Ohno, the father of the T...
Read more