themerlanos

ERP implementations don't usually fail on the software. They fail on Monday morning, when a new hire logs in for the first time, stares at the launch page, and quietly decides to keep using the spreadsheet. I've watched this happen for years. The system goes live, the consultants leave, and the people who actually run the plant get about twenty minutes of "here's how you log in" before they're expected to be productive. What follows is predictable: workarounds, shadow spreadsheets, tribal knowledge that never makes it into the system, and data nobody trusts. Here's the uncomfortable truth: adoption is a navigation problem before it's anything else. A new Plex user who can log in confidently, find their launch page, read the navigation bar, search for a record with the % wildcard, sort a display grid, and save a favorite is a user who will actually use the system. A user who can't do those things by the end of day one will route around the system by...