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Showing posts from June, 2024

Ticket Triage for Plex ERP: How Small BA Teams Decide What Gets Fixed First

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It is 7:40 am on a Monday morning and your inbox already has four Plex problems in it. A supervisor at one plant cannot print labels. An accountant at another company cannot close last month's books. Somebody - you are not sure who - reports that "Plex is slow." And a text message from a plant manager says a workcenter stopped recording production two hours ago. Four tickets. One of you. Which one do you touch first? If your answer is "whichever one I saw first" or "whoever is loudest," you do not have a support process - you have a reaction process. The fix is an old idea borrowed from emergency medicine: triage . This article covers what ticket triage is, why it pays for itself in a Plex ERP environment, the five-step pass I recommend for every incoming ticket, and the specific challenges that hit small Plex business analysts who support more than one company, in more than one location, at the same time. Listen to the podcast version of this post:...
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Navigating the Data Seas: The Role of Governance, data quality, data classification and the CIA model in ERP Systems

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Enterprise Resource Planning (ERP) systems play a crucial role in modern organizations by integrating various functions and processes into a unified platform. These systems serve as the backbone of businesses, allowing them to streamline operations, improve efficiency, and enhance decision-making. Within an ERP system, data management is a central component, as it involves the collection, storage, processing, and analysis of vast amounts of data from different departments. Effective data management within ERP systems is essential for ensuring data accuracy, consistency, and accessibility across the organization. Poor data governance can have detrimental effects on the performance and reliability of ERP systems. When data governance practices are lacking, organizations may face challenges such as data silos, data inconsistencies, security vulnerabilities, and compliance issues. These issues can lead to inaccurate reporting, operational inefficiencies, and increased risks. Without a soli...
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