Posts

Showing posts with the label Identity Managment

Ticket Triage for Plex ERP: How Small BA Teams Decide What Gets Fixed First

Image
It is 7:40 am on a Monday morning and your inbox already has four Plex problems in it. A supervisor at one plant cannot print labels. An accountant at another company cannot close last month's books. Somebody - you are not sure who - reports that "Plex is slow." And a text message from a plant manager says a workcenter stopped recording production two hours ago. Four tickets. One of you. Which one do you touch first? If your answer is "whichever one I saw first" or "whoever is loudest," you do not have a support process - you have a reaction process. The fix is an old idea borrowed from emergency medicine: triage . This article covers what ticket triage is, why it pays for itself in a Plex ERP environment, the five-step pass I recommend for every incoming ticket, and the specific challenges that hit small Plex business analysts who support more than one company, in more than one location, at the same time. Listen to the podcast version of this post:...
Read more

Identity Management Day 2026 — Simple Guide & Practical Steps

Image
  Identity Management Day 2026 (April 14) reminds organizations that identities — for people, devices, apps, and services — are the primary control for protecting systems and data. Launched in 2021 by the Identity Defined Security Alliance (IDSA) with the National Cybersecurity Alliance, the day promotes practical actions to secure all digital identities. Why this matters now Identities   are   the   keys   to   access. Hybrid   work,   cloud   services,   and   billions   of   connected   devices   increase   the   attack   surface. Poorly   managed   identities   are   a   top   cause   of   breaches   and   regulatory   risk. Good   identity   management   reduces   damage   if   an   account   is   compromised. Simple core elements Authentic...
Read more