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Showing posts with the label Employee Suggestions

Ticket Triage for Plex ERP: How Small BA Teams Decide What Gets Fixed First

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It is 7:40 am on a Monday morning and your inbox already has four Plex problems in it. A supervisor at one plant cannot print labels. An accountant at another company cannot close last month's books. Somebody - you are not sure who - reports that "Plex is slow." And a text message from a plant manager says a workcenter stopped recording production two hours ago. Four tickets. One of you. Which one do you touch first? If your answer is "whichever one I saw first" or "whoever is loudest," you do not have a support process - you have a reaction process. The fix is an old idea borrowed from emergency medicine: triage . This article covers what ticket triage is, why it pays for itself in a Plex ERP environment, the five-step pass I recommend for every incoming ticket, and the specific challenges that hit small Plex business analysts who support more than one company, in more than one location, at the same time. Listen to the podcast version of this post:...
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The Power of Employee Insights

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  Employee suggestions are crucial in manufacturing as they can unveil cost-saving opportunities and continuous improvement ideas. By empowering employees to share their thoughts, companies tap into a reservoir of potential innovations, ultimately driving growth and profitability. Here are some notable examples of how employee suggestions have had a transformative impact on companies: Amazon Web Services (AWS) : The inception of AWS came from an engineer's suggestion to offer Amazon's internal computing infrastructure as a service to external customers. This idea blossomed into one of Amazon's most profitable sectors. Toyota's Kaizen Philosophy : A hallmark of Toyota's operational excellence, Kaizen promotes continuous improvement through employee feedback. By encouraging workers to identify processes for enhancement, Toyota has successfully reduced waste, improved quality, and increased efficiency. Ford's Employee Involvement Program : This initiative invites e...
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Why Employee Suggestions are Critical for Manufacturing Companies

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Employee suggestions are critical for manufacturing companies as they can help identify cost-saving and continuous improvement ideas. By empowering employees to share their ideas, companies can tap into a wealth of knowledge and experience that might otherwise go untapped.   Here are some examples of how employee suggestions have helped companies with cost-saving ideas and creating new products or process improvements: 1.  Amazon Web Services (AWS) , was created based on an employee suggestion. An engineer at Amazon suggested that the company should offer its internal computing infrastructure as a service to external customers. This idea eventually led to the creation of AWS, which has become one of Amazon's most profitable businesses . 2. Toyota's "Kaizen" philosophy, which emphasizes continuous improvement, is based on employee suggestions. The company encourages employees to identify areas for improvement and make suggestions for how to improve processes. This ap...
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