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Showing posts with the label Training Manufacturing Knowlege Worker

Ticket Triage for Plex ERP: How Small BA Teams Decide What Gets Fixed First

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It is 7:40 am on a Monday morning and your inbox already has four Plex problems in it. A supervisor at one plant cannot print labels. An accountant at another company cannot close last month's books. Somebody - you are not sure who - reports that "Plex is slow." And a text message from a plant manager says a workcenter stopped recording production two hours ago. Four tickets. One of you. Which one do you touch first? If your answer is "whichever one I saw first" or "whoever is loudest," you do not have a support process - you have a reaction process. The fix is an old idea borrowed from emergency medicine: triage . This article covers what ticket triage is, why it pays for itself in a Plex ERP environment, the five-step pass I recommend for every incoming ticket, and the specific challenges that hit small Plex business analysts who support more than one company, in more than one location, at the same time. Listen to the podcast version of this post:...
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How Practice Fuels Shop Floor Excellence

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In manufacturing, greatness isn’t gifted—it’s practiced. The shop floor isn’t just a place where products are made; it’s a living classroom where every cycle, every shift, and every repetition becomes a lesson. Malcolm Gladwell captured this truth perfectly when he said: “Practice isn't the thing you do once you're good. It's the thing you do that makes you good.” This quote isn’t just motivational—it’s operational. It speaks directly to the heart of how excellence is built in manufacturing environments: through deliberate, consistent practice. Practice Isn’t Just Doing—It’s Learning On the shop floor, practice isn’t passive repetition. It’s active learning that transforms workers from task-doers into problem-solvers and innovators. Here’s how: Feedback Accelerates Learning Real-time feedback from supervisors, machines, and data helps workers correct mistakes and refine techniques. Statistic: Feedback loops can accelerate skill development by up to 23% . Mentorship Builds ...
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