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Showing posts with the label MDM

Ticket Triage for Plex ERP: How Small BA Teams Decide What Gets Fixed First

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It is 7:40 am on a Monday morning and your inbox already has four Plex problems in it. A supervisor at one plant cannot print labels. An accountant at another company cannot close last month's books. Somebody - you are not sure who - reports that "Plex is slow." And a text message from a plant manager says a workcenter stopped recording production two hours ago. Four tickets. One of you. Which one do you touch first? If your answer is "whichever one I saw first" or "whoever is loudest," you do not have a support process - you have a reaction process. The fix is an old idea borrowed from emergency medicine: triage . This article covers what ticket triage is, why it pays for itself in a Plex ERP environment, the five-step pass I recommend for every incoming ticket, and the specific challenges that hit small Plex business analysts who support more than one company, in more than one location, at the same time. Listen to the podcast version of this post:...
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The Benefits of MDM for Manufacturing Companies: How to Improve Security and Reduce Risk

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 Asset management is a crucial aspect of any organization even when it comes to ERP SaaS systems. Effective asset management can help organizations minimize risks associated with running unpatched hardware and software, Mobile Device Management (MDM) is a crucial tool for managing smart devices like phones, tablets, handheld scanners, and more in the manufacturing plant. MDM provides a centralized management system that allows companies to track all corporate devices from a single dashboard, making it easier to manage and secure a wide variety of mobile devices that are used for multiple purposes. The benefits of using MDM in the manufacturing industry are numerous. Here are some of the key benefits: Improved security compliance:  MDM software provides visibility into company devices through a single dashboard so they can all be managed in one place and help get an accurate count of the type of assets being used in the organization. Simple remote management: MDM software allow...
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