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Ticket Triage for Plex ERP: How Small BA Teams Decide What Gets Fixed First

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It is 7:40 am on a Monday morning and your inbox already has four Plex problems in it. A supervisor at one plant cannot print labels. An accountant at another company cannot close last month's books. Somebody - you are not sure who - reports that "Plex is slow." And a text message from a plant manager says a workcenter stopped recording production two hours ago. Four tickets. One of you. Which one do you touch first? If your answer is "whichever one I saw first" or "whoever is loudest," you do not have a support process - you have a reaction process. The fix is an old idea borrowed from emergency medicine: triage . This article covers what ticket triage is, why it pays for itself in a Plex ERP environment, the five-step pass I recommend for every incoming ticket, and the specific challenges that hit small Plex business analysts who support more than one company, in more than one location, at the same time. Listen to the podcast version of this post:...
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Privacy Week 2026: Reclaiming Your Digital Footprint with California's DROP Program

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  Privacy Week 2026 ( January 26 to January 30, 2026 )  is officially here! In an age where our data is the primary currency of the digital economy, understanding how to protect your personal information has never been more vital. This year’s campaign is headlined by a major milestone in consumer rights: the California Delete Request and Opt-Out Platform (DROP) . For the first time, California residents have a centralized "one-stop shop" to force data brokers to delete their personal information. The Invisible Footprint: Why Deletion Matters Our digital footprints are often larger than we realize. Data brokers—companies you’ve likely never interacted with—scrape websites and purchase records to build massive profiles on you. These dossiers can include everything from your search history to sensitive location and health data. The California DROP Program: Official 2026 Timeline The California Privacy Protection Agency (CPPA) has officially launched the DROP tool at . If you ar...
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