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Showing posts from March, 2024

Ticket Triage for Plex ERP: How Small BA Teams Decide What Gets Fixed First

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It is 7:40 am on a Monday morning and your inbox already has four Plex problems in it. A supervisor at one plant cannot print labels. An accountant at another company cannot close last month's books. Somebody - you are not sure who - reports that "Plex is slow." And a text message from a plant manager says a workcenter stopped recording production two hours ago. Four tickets. One of you. Which one do you touch first? If your answer is "whichever one I saw first" or "whoever is loudest," you do not have a support process - you have a reaction process. The fix is an old idea borrowed from emergency medicine: triage . This article covers what ticket triage is, why it pays for itself in a Plex ERP environment, the five-step pass I recommend for every incoming ticket, and the specific challenges that hit small Plex business analysts who support more than one company, in more than one location, at the same time. Listen to the podcast version of this post:...

World Backup Day: The Indispensable Role of Data Backups and Cautionary Tales of Data Loss

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World Backup Day is observed annually on March 31st, serves as a reminder of the critical importance of data backups in today's digitally driven world. This day underscores the undeniable fact that data loss, whether due to human error, system failure, or malicious acts by threat actors, is not a matter of 'if' but 'when'. The Unquestionable Importance of Data Backups In the present digital era, data is arguably one of the most valuable assets for both individuals and organizations. From irreplaceable personal photos and videos to crucial business documents and customer data, digital information forms the backbone of our personal and professional lives. Consequently, data loss can have devastating consequences, leading to significant emotional distress for individuals and potentially crippling financial losses for businesses. The Harsh Reality of Data Loss Data loss is a pervasive and inevitable occurrence in our digitally interconnected world. According to the 2024...

How Small Business can Foster a Culture of Innovation on a Budget

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Understanding the Challenges Faced by Small Businesses in a Competitive Landscape Running a small business comes with its own set of challenges. Limited resources, tight budgets, and a lack of brand recognition can make it difficult to compete with larger, more established companies. However, these challenges should not discourage small business owners. Instead, they should be seen as opportunities for innovation and growth. One of the main advantages of being a small business is the ability to be agile and nimble. Unlike larger corporations, small businesses have the freedom to quickly adapt to changing market trends and customer needs. By embracing innovation, small businesses can leverage their flexibility to their advantage and gain a competitive edge. Benefits of Innovation for Small Businesses Innovation is not just a buzzword; it is a game-changer for small businesses. By embracing a culture of innovation, small businesses can reap numerous benefits. Firstly, innovation allows s...

Cybersecurity Heroes: ERP Administrators Defending Against Threats

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  Understanding the Importance of Cybersecurity Cybersecurity is of paramount importance in any organization, and ERP systems are no exception. These systems store and process vast amounts of sensitive data, including financial records, customer information, and intellectual property. A breach in the ERP system can lead to severe consequences, such as financial loss, reputational damage, and legal implications. It is imperative for businesses to recognize the significance of cybersecurity in their ERP systems and allocate resources accordingly. The Role of ERP Administrators in Promoting Cybersecurity ERP administrators are responsible for managing and maintaining the ERP system. They play a pivotal role in promoting cybersecurity by implementing robust security protocols, monitoring for potential threats, and responding effectively to cyber-attacks. Key Responsibilities of ERP Administrators in Safeguarding Against Cyber Threats Implementing Security Protocols and Best Practices E...