Ticket Triage for Plex ERP: How Small BA Teams Decide What Gets Fixed First

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It is 7:40 am on a Monday morning and your inbox already has four Plex problems in it. A supervisor at one plant cannot print labels. An accountant at another company cannot close last month's books. Somebody - you are not sure who - reports that "Plex is slow." And a text message from a plant manager says a workcenter stopped recording production two hours ago. Four tickets. One of you. Which one do you touch first? If your answer is "whichever one I saw first" or "whoever is loudest," you do not have a support process - you have a reaction process. The fix is an old idea borrowed from emergency medicine: triage . This article covers what ticket triage is, why it pays for itself in a Plex ERP environment, the five-step pass I recommend for every incoming ticket, and the specific challenges that hit small Plex business analysts who support more than one company, in more than one location, at the same time. Listen to the podcast version of this post:...

Save the date! Identity Management Day is April 9

 


Established by the Identity Defined Security Alliance, in partnership with the National Cybersecurity Alliance, Identity Management Day, held the second Tuesday of April each year, aims to inform about the dangers of casually or improperly managing and securing digital identities by raising awareness, sharing best practices, and inspiring individuals and organizations to act. 

Identity Management Day is presented by IDSA, the Secure Identity Alliance, and IdentityXP, in partnership with the National Cybersecurity Alliance (NCA) and co-chaired by Saviynt. 

To learn more visit www.identitymanagementday.org. To join the conversation on social media, use #BeIdentitySmart and #IdentityManagementDay.

About the Identity Defined Security Alliance

The IDSA is a group of identity and security vendors, solution providers, and practitioners that acts as an independent source of thought leadership, expertise, and practical guidance on identity-centric approaches to security for technology professionals. The IDSA is a nonprofit that facilitates community collaboration to help organizations reduce risk by providing education, best practices, and resources. For more information please visit www.idsalliance.org and to learn more about memberships, please visit https://www.idsalliance.org/about-us/membership/.

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