The Ticket That Saw the Outage Coming

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The morning the system went down, the plant did everything right. The named person called manual mode, the binder came off the shelf, the paper logs started flowing, and by the end of the day the system was whole again. The plan worked. But here is the part nobody talks about: the outage did not arrive unannounced. It had been knocking for three days. On Tuesday, one operator could not log in. On Wednesday, two more reported the same thing, and a supervisor said the screens were slow. On Thursday, a scanner timed out at receiving, a label printer failed at shipping, and somebody filed a ticket that just said "Plex is slow." Each ticket was small. Each one got a P3 and a workaround. Nobody connected them, because nobody was looking at the queue as a whole. Your ticket queue is not just a list of problems to fix. It is the only sensor you have that watches the system all day, every day, from every workstation in the plant. Triaged one ticket at a time, it tells you what...

Save the date! Identity Management Day is April 9

 


Established by the Identity Defined Security Alliance, in partnership with the National Cybersecurity Alliance, Identity Management Day, held the second Tuesday of April each year, aims to inform about the dangers of casually or improperly managing and securing digital identities by raising awareness, sharing best practices, and inspiring individuals and organizations to act. 

Identity Management Day is presented by IDSA, the Secure Identity Alliance, and IdentityXP, in partnership with the National Cybersecurity Alliance (NCA) and co-chaired by Saviynt. 

To learn more visit www.identitymanagementday.org. To join the conversation on social media, use #BeIdentitySmart and #IdentityManagementDay.

About the Identity Defined Security Alliance

The IDSA is a group of identity and security vendors, solution providers, and practitioners that acts as an independent source of thought leadership, expertise, and practical guidance on identity-centric approaches to security for technology professionals. The IDSA is a nonprofit that facilitates community collaboration to help organizations reduce risk by providing education, best practices, and resources. For more information please visit www.idsalliance.org and to learn more about memberships, please visit https://www.idsalliance.org/about-us/membership/.

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