How Plex Shipping Auto-Notifications Improve Customer Communication

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  In manufacturing, communication doesn’t stop when an order is entered or production is complete. Customers want to know when their order ships, what was sent, and when to expect delivery. Plex UX shipping auto-notification helps close that gap by automatically sending shipment-related emails, improving speed, accuracy, and trust in customer communication. Why shipping communication matters Shipping updates are often one of the most visible touchpoints in the customer relationship. When notifications are delayed, missing, or handled manually, customers may call or email for status updates, which adds workload for customer service and shipping teams. Automated notifications reduce that friction by keeping customers informed at the right time with less internal effort. ​ What Plex UX adds Plex UX expands email-driven workflows in ways that make automated communication more useful and more flexible. Plex UX supports customization of subject lines and email bodies, scheduled delivery ...

Automate the schedule of AR invoices and statements using the Plex ERP Document Delivery module.



Manual invoicing and emailing of customer statements can be a time-consuming and resource-intensive process. According to a study by Skynova, most businesses handle up to 500 invoices each month and spend at least five days processing invoices . 

The same study also found that 57% of invoice data is entered manually and 49% of businesses require two to three people to approve an invoice. These manual processes can lead to delays in payment and inefficiencies in the accounting process.

Invoicing automation can help reduce the time and resources spent on manual invoicing. According to Skynova,Only about half of invoices (52%) are received electronically. The rest are paper invoices that need to be physically sorted, entered, and filed, adding additional steps to the invoice process.

The following module in Plex manufacturing allows automatically delivery AR invoices and customer statements via email which can lead to improvement and reduce of the waste of resources associated by manually emailing those documents to the customers.

Scheduling document deliveries: A feature that allows users to automatically send email with AR invoices and customer statements attached, based on predefined rules and schedules.

The configuration of the documents, rules and schedules are done using the following screens:

Delivery Schedule Rules (1): The rules that define the filtering criteria, email formatting, and attachment grouping for each type of document.

Delivery Contacts and Activation (2): The settings that specify the recipients of the scheduled delivery for each document type.

Email Notification Manager (3): The templates that compose the email layout, using tokens for customization/

Recurring Schedules (4): The schedules that define the frequency and timing of the deliveries for each document type.








Automating the delivery of invoices and statements can help reduce the time and resources spent on submitting those documents to the customer. Other benefits may include reducing delays created by lost invoices and improving payment cycles.




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