Ticket Triage for Plex ERP: How Small BA Teams Decide What Gets Fixed First

Image
It is 7:40 am on a Monday morning and your inbox already has four Plex problems in it. A supervisor at one plant cannot print labels. An accountant at another company cannot close last month's books. Somebody - you are not sure who - reports that "Plex is slow." And a text message from a plant manager says a workcenter stopped recording production two hours ago. Four tickets. One of you. Which one do you touch first? If your answer is "whichever one I saw first" or "whoever is loudest," you do not have a support process - you have a reaction process. The fix is an old idea borrowed from emergency medicine: triage . This article covers what ticket triage is, why it pays for itself in a Plex ERP environment, the five-step pass I recommend for every incoming ticket, and the specific challenges that hit small Plex business analysts who support more than one company, in more than one location, at the same time. Listen to the podcast version of this post:...

Remember, cybersecurity isn’t a burden—it’s an investment in our collective safety.





Since 2004, the President of the United States and Congress have designated October as Cybersecurity Awareness Month. This annual event brings together public and private sectors to raise awareness about the importance of cybersecurity. Over the years, it has evolved into a collaborative effort to enhance cybersecurity awareness, encourage risk reduction, and discuss cyber threats on a national and global scale.

Theme: Secure Our World

Starting in 2023, the theme for all future Cybersecurity Awareness Months is “Secure Our World.” This theme emphasizes the need for daily actions to reduce risks when online and connected to devices. Whether at home, work, or school, we can all contribute to a safer digital world by following these simple steps:

Recognize & Report Phishing: Be cautious of unsolicited messages asking for personal information. Avoid sharing sensitive details with unknown sources and promptly report phishing attempts.

Use Strong Passwords: Create long, random, unique passwords that include uppercase, lowercase, numbers, and symbols. Consider using password managers for added security.

Turn On MFA (Multi-Factor Authentication): Enhance account protection by enabling MFA wherever possible—especially for email, social media, and financial accounts.

Update Software: Regularly update your software to ensure you have the latest security patches and updates on your devices.

Here’s how you can participate in Cybersecurity Awareness Month 2024:

Become a Champion: Champions represent those dedicated to promoting a safer, more secure digital world. All Champions receive resources from the CISA and NCA created exclusively for Cybersecurity Awareness Month!
Pre-register to become a Champion today. Toolkit materials will be available in July 2024.
View All 2024 Champions

Attend the 2024 Cybersecurity Awareness Zoom Kick-off meeting: Join CISA and the National Cybersecurity Alliance for a webinar on October 2,20204 2PM ET - 11:00 AM PT https://staysafeonline.org/programs/events/cybersecurity-awareness-month-2024-kick-off/

Social Media: Contribute to the conversation by using hashtags like #BeCyberSmart and #CybersecurityAwarenessMonth. Share messages about cybersecurity in newsletters, mailings, and websites during October.

Host Events: Consider hosting events or meetings to discuss local cybersecurity issues relevant to your community.

Remember, cybersecurity isn’t a burden—it’s an investment in our collective safety. Let’s stay informed, practice good habits, and protect our digital lives!

Popular posts from this blog

Cybersecurity Awareness Month 2026: Don’t Make It Easy for Them

Image
  Every October, individuals, businesses, and government agencies come together for Cybersecurity Awareness Month —a global campaign initiated by the Cybersecurity and Infrastructure Security Agency (CISA) and the National Cybersecurity Alliance (NCA). The goal is simple yet critical: empower everyone to take control of their digital safety. Under the rallying theme "Secure Our World: Don’t Make It Easy for Them," this year focuses on closing the small gaps that threat actors routinely exploit. Key Steps to Take This Year Cybercriminals rarely breach systems through complex science fiction methods; most rely on predictable habits, weak passwords, and unpatched software. By covering the basic fundamentals, you eliminate the easiest paths of attack. 1. Enable Multi-Factor Authentication (MFA) According to CISA, enabling Multi-Factor Authentication makes you significantly less likely to be hacked. Even if a cybercriminal steals your password, MFA creates an additional wall—such...
Read more

How Plex ERP Bulletins Improve Manufacturing Communication

Image
Clear communication is essential in manufacturing. Operators need the right instructions at the right time, supervisors need to share updates quickly, and employees across the organization need access to current information. When communication depends on paper notices, emails, or verbal instructions, important messages can be missed, misunderstood, or left outdated. Plex ERP bulletins provide a practical way to deliver messages within the same system used to manage production activities. Because Plex is designed to connect people, systems, machines, and supply chains, its communication tools can help bring operational information closer to the work being performed. What Are Plex ERP Bulletins? Plex bulletins are messages created within the Plex ERP environment and displayed according to their intended scope. A bulletin can be associated with a specific part operat...
Read more

Your Tool Crib Is Telling You Something: Cycle Counts as an Early Warning

Image
A year ago, I wrote about setting up cycle counting for supply items in the Plex ERP tool crib . We covered why counting a little throughout the year works better than doing one large annual count, how to set up counts in Plex, and the basics of ABC classification and assigning ownership. That post focused on how to count . This one is about what the count results can teach you. Listen to this post When the Counts Start Drifting You set up the cycle types, define the parameters, and get Plex Mobile scanning. Counts happen on schedule—and then the same variances keep appearing. A few carbide inserts are short. A drill index is over. The differences aren’t huge, but they keep coming back. The first instinct may be to count more often. But if the same items repeatedly drift in the same direction, counting more frequently probably won’t fix the cau...
Read more