Ticket Triage for Plex ERP: How Small BA Teams Decide What Gets Fixed First

Image
It is 7:40 am on a Monday morning and your inbox already has four Plex problems in it. A supervisor at one plant cannot print labels. An accountant at another company cannot close last month's books. Somebody - you are not sure who - reports that "Plex is slow." And a text message from a plant manager says a workcenter stopped recording production two hours ago. Four tickets. One of you. Which one do you touch first? If your answer is "whichever one I saw first" or "whoever is loudest," you do not have a support process - you have a reaction process. The fix is an old idea borrowed from emergency medicine: triage . This article covers what ticket triage is, why it pays for itself in a Plex ERP environment, the five-step pass I recommend for every incoming ticket, and the specific challenges that hit small Plex business analysts who support more than one company, in more than one location, at the same time. Listen to the podcast version of this post:...

Cybersecurity Awareness Month 2025: Secure Our World, One Habit at a Time


Every October, Cybersecurity Awareness Month reminds us that online safety isn’t just an IT issue—it’s a shared responsibility. Now in its 22nd year, this global initiative is co-led by the National Cybersecurity Alliance and the Cybersecurity and Infrastructure Security Agency (CISA), two trusted organizations committed to building a safer digital world.

Why Cybersecurity Matters More Than Ever

Cyber threats are growing in scale and sophistication. Consider these eye-opening statistics:

  • 91% of cyberattacks start with phishing emails, targeting unsuspecting users with fake links and urgent requests.

  • 60% of breaches involve human error, such as weak passwords or misconfigured systems.

  • Organizations that invest in security awareness training see user reporting increase by 4x, helping stop threats before they escalate.

These numbers aren’t just data—they’re a call to action.

Become a Cybersecurity Champion

Want to lead the charge in your workplace, school, or community? You can register as a Cybersecurity Champion through the National Cybersecurity Alliance. Champions receive free resources, campaign materials, and recognition for promoting cybersecurity awareness throughout October.

Whether you're hosting a team huddle, sharing tips on LinkedIn, or simply encouraging better habits among your peers, your voice matters. For more information see Cybersecurity Awareness Month - National Cybersecurity Alliance

The “Core 4” Habits to Stay Safe Online

This year’s theme—“Stay Safe Online"—focuses on four simple actions that anyone can take:

1. Use Strong Passwords Create long, unique passwords using a password manager. Avoid reusing credentials across accounts.

2. Turn On Multifactor Authentication (MFA) MFA adds an extra layer of protection beyond just a password. Enable it wherever possible—especially for email, banking, and social media.

3. Recognize and Report Phishing Be cautious of unsolicited messages asking for sensitive info. Report suspicious emails and delete them.

4. Update Your Software Regular updates ensure your devices have the latest security patches. Turn on automatic updates when available.

How You Can Make a Difference

Cybersecurity isn’t just about firewalls and encryption—it’s about people. By adopting these habits and encouraging others to do the same, you help build a culture of safety and resilience.

So this October, let’s move from awareness to action. Let’s become Champions. Let’s  help Secure Our World.

Popular posts from this blog

Cybersecurity Awareness Month 2026: Don’t Make It Easy for Them

Image
  Every October, individuals, businesses, and government agencies come together for Cybersecurity Awareness Month —a global campaign initiated by the Cybersecurity and Infrastructure Security Agency (CISA) and the National Cybersecurity Alliance (NCA). The goal is simple yet critical: empower everyone to take control of their digital safety. Under the rallying theme "Secure Our World: Don’t Make It Easy for Them," this year focuses on closing the small gaps that threat actors routinely exploit. Key Steps to Take This Year Cybercriminals rarely breach systems through complex science fiction methods; most rely on predictable habits, weak passwords, and unpatched software. By covering the basic fundamentals, you eliminate the easiest paths of attack. 1. Enable Multi-Factor Authentication (MFA) According to CISA, enabling Multi-Factor Authentication makes you significantly less likely to be hacked. Even if a cybercriminal steals your password, MFA creates an additional wall—such...
Read more

How Plex ERP Bulletins Improve Manufacturing Communication

Image
Clear communication is essential in manufacturing. Operators need the right instructions at the right time, supervisors need to share updates quickly, and employees across the organization need access to current information. When communication depends on paper notices, emails, or verbal instructions, important messages can be missed, misunderstood, or left outdated. Plex ERP bulletins provide a practical way to deliver messages within the same system used to manage production activities. Because Plex is designed to connect people, systems, machines, and supply chains, its communication tools can help bring operational information closer to the work being performed. What Are Plex ERP Bulletins? Plex bulletins are messages created within the Plex ERP environment and displayed according to their intended scope. A bulletin can be associated with a specific part operat...
Read more

Your Tool Crib Is Telling You Something: Cycle Counts as an Early Warning

Image
A year ago, I wrote about setting up cycle counting for supply items in the Plex ERP tool crib . We covered why counting a little throughout the year works better than doing one large annual count, how to set up counts in Plex, and the basics of ABC classification and assigning ownership. That post focused on how to count . This one is about what the count results can teach you. Listen to this post When the Counts Start Drifting You set up the cycle types, define the parameters, and get Plex Mobile scanning. Counts happen on schedule—and then the same variances keep appearing. A few carbide inserts are short. A drill index is over. The differences aren’t huge, but they keep coming back. The first instinct may be to count more often. But if the same items repeatedly drift in the same direction, counting more frequently probably won’t fix the cau...
Read more