Ticket Triage for Plex ERP: How Small BA Teams Decide What Gets Fixed First

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It is 7:40 am on a Monday morning and your inbox already has four Plex problems in it. A supervisor at one plant cannot print labels. An accountant at another company cannot close last month's books. Somebody - you are not sure who - reports that "Plex is slow." And a text message from a plant manager says a workcenter stopped recording production two hours ago. Four tickets. One of you. Which one do you touch first? If your answer is "whichever one I saw first" or "whoever is loudest," you do not have a support process - you have a reaction process. The fix is an old idea borrowed from emergency medicine: triage . This article covers what ticket triage is, why it pays for itself in a Plex ERP environment, the five-step pass I recommend for every incoming ticket, and the specific challenges that hit small Plex business analysts who support more than one company, in more than one location, at the same time. Listen to the podcast version of this post:...

Data Privacy Week: Take Control of Your Data



Data Privacy Week, celebrated from January 27 to 31, 2025, is an international effort to empower individuals and businesses to respect privacy, safeguard data, and enable trust. This year's theme, "Take control of your data," emphasizes the importance of managing your personal information in an increasingly digital world.

Your online activity generates a treasure trove of data, from your interests and purchases to your online behaviors. This data is collected by websites, apps, devices, services, and companies globally. It can even include information about your physical self, like health data. While you can't control every piece of data collected about you, you still have a right to data privacy.

Here are some key points to help you manage your data:


1. Manage Your Privacy Settings: 
Use direct links to update your privacy settings on popular devices and online services.

2. Take Control of Your Data: 
Follow steps to better manage your personal information and make informed decisions about who receives your data.

3. Respect Privacy: 
For businesses, respecting consumers' privacy is a smart strategy for inspiring trust and enhancing reputation and growth.

Data Privacy Week aims to spread awareness about online privacy, helping citizens understand their power to manage their data and encouraging organizations to respect their users' data. Personal data is collected every day by various websites, and while you can't lock down all your data, you can take simple steps to control how it's shared.

Become a Data Privacy Week Champion and help encourage businesses to respect privacy, safeguard data, and enable trust. Champions receive a toolkit of materials to use and customize, helping to spread the message of data privacy.

For more information and resources, visit Data Privacy Week - National Cybersecurity Alliance

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